Cancellation policy

Cancellation Policy

At Tackle Depot, we understand that sometimes plans change. If you need to cancel an order, we’ll do our best to make the process simple and fair.

Cancellations

  • Orders may be cancelled prior to shipment.

  • Once an order has shipped, it is subject to our Return Policy.

Cancellation Fee

  • Orders placed from our Main Warehouse A: No cancellation fee will apply.

  • Orders placed from any other warehouse: 15% cancellation fee will apply.

  • If the cancellation is due to our error (incorrect stock availability, wrong product listing, etc.), no cancellation fee will be charged.

Refunds

  • Refunds will be processed once the cancellation has been confirmed.

  • Refunds will be issued to the original payment method.

  • Please allow 3 to 7 business days for the funds to reach your account.

How to Cancel an Order

To cancel an order, please contact our customer  support team at 1 (800) 990-8770 or customerservice@tackledepot.ca with your order number as soon as possible.

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. 

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. 

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. 

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. 

See our returns policy for more details on returns and refunds. 

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. 

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.